Returns, Refunds, Shipping

At 2 Mountains 2 Streams, we strive to provide the best customer experience possible. We understand that sometimes you may change your mind. In such cases, we have a comprehensive refunds, returns, and shipping policy in place to ensure your satisfaction.


If you are not completely satisfied with your purchase, we offer a refund process. To be eligible for a refund, please ensure that:

  • The item is unused and in the same condition as when you received it.
  • You have the original receipt or proof of purchase.
  • The request for a refund is made within 30 days of the purchase date.
  • Customer is to pay for shipping label

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.


In addition to refunds, we also offer returns for items that may have arrived damaged or defective. If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product.

To initiate a return, please provide us with the following information:

  • Your order number
  • A description of the issue with the item
  • Clear photographs or videos showing the damage or defect
  • Customer is to pay for shipping label

Our customer support team will review your request and provide further instructions on how to proceed with the return. Please note that we may require you to ship the item back to us for inspection before a replacement or refund can be issued.


We offer fast and reliable shipping to ensure that you receive your order in a timely manner. Our shipping rates and estimated delivery times are as follows:

  • Standard Shipping: 5-12 business days

Please note that these shipping rates and delivery times are estimates and may vary depending on your location and the shipping carrier. Once your order has been shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment.

If you have any questions or concerns regarding our refunds, returns, and shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with 2 Mountains 2 Streams.