I gave it two stars because the necklace appears to be beautiful online. But I never received the item in the mail. I contacted the seller last week, but have not gotten a response. Please reach out to me asap for either a refund or to rectify the situation. Thank you.

Elizabeth W. 2/5 Verified March 22, 2026

Buyer beware. Would love to be able to review the product but I didn’t receive any notification of shipping for 2-3 weeks. Closing in on 1 month since my initial order and the Royal Mail tracking # provided to me still shows the item hasn’t been sent.

Sean C. 1/5 January 31, 2026

Shipped on time and for great

Ryan B. 5/5 Verified January 3, 2026

Shipped quickly, great mug

Rochelle T. 5/5 Verified December 28, 2025

Awesome keepsake and reminder of the ranch, super comfy.

Robert C A. 5/5 Verified December 27, 2025

The hat is a gift for our daughter. It is well made and arrived quickly & well packaged.

Carla S. 5/5 Verified December 18, 2025

Love the ornaments and can't wait to reveal our winter trip when our kids open the ornaments on Christmas morning.

Teresa R. 5/5 Verified November 30, 2025

I NEVER RECIEVED MY GLOVES

Mary M. 1/5 Verified November 12, 2025

I ordered this necklace as a gift, but it never arrived and customer service hasn’t helped. Ordered on 9/26 with a delivery date of 9/30. Still hasn’t been shipped and still haven’t heard from the company for a refund. Really disappointed.

Kendra B. 1/5 Verified October 12, 2025

Delivery was easy and so was ordering

Doug J. 5/5 Verified October 11, 2025

My son is getting married at Devil's Thumb Ranch. I thought I'd order two candles in anticipation of the big event. I was disappointed at the size of the candles for the price I was charged. When I actually visited DTR, I found a bigger candle for much less. Sorry for my purchase.

Linda P. 2/5 Verified October 11, 2025

Shipping was way too slow

Russell M. 4/5 Verified January 4, 2025

Arrived before Christmas and my wife loved it!

Marshall G. 5/5 Verified December 31, 2024

Thanks for the great job!

Michael M. 5/5 Verified December 3, 2024

It is IMPOSSIBLE to get ahold of customer service either by phone or by e.mail.

Teresa Z. 1/5 Verified November 26, 2024

Really nice hat!

Cameron A. 5/5 Verified September 19, 2024

My family and I were staying at Devil Thumbs Ranch in late July. We had a such a great time and everyone working there were fabulous. I found this “cowboy worn hoodie” on your website and went to the store on the ranch but I it wasn’t in stock. I had some issue trying to order it online and talked with Zach Fanch and Aurelio Nunez and they both worked with me and were able to get the hoodie ordered for me. Hands down such a great place to visit and would highly recommend it to everyone!!

Tony S. 5/5 Verified September 3, 2024

As described and pictured. Good quality and fond remembrance of our trip

Michelle D. 5/5 Verified May 4, 2024

I don't believe the photo does this necklace justice. I found it to be of a higher quality than what I was expecting from the pict. I purchased the necklace through Devil's Thumb website. I was surprised it came from Etsy. Delivery seemed a bit delayed. I contacted Zach a couple of times. Once he responded, the necklace was shipped quickly.

Cynthia L. 5/5 Verified February 6, 2024

The material is soft but the fit is small. I wish I had ordered a size larger.

Marcia B. 3/5 Verified January 30, 2024

Wife LOVED it. She Stayed there coupes years ago.

Ruhl, R. 4/5 Verified January 11, 2024

Very helpful folks at 2V2, easy tracking of package. Keep up the good work 👍👏

Michael M. 5/5 Verified December 21, 2023

Good fit and looks good!😌

Michael M. 5/5 Verified December 15, 2023

Looks good and fits nicely!

Michael M. 5/5 Verified December 15, 2023

Great service

G. 4/5 Verified November 2, 2023

Great mugs and water flask. These items bring back wonderful memories of our stay at Devil’s Thumb Ranch.

John M. 5/5 Verified August 28, 2023

Great water flask! Bought my first one at Devil’s Thumb, and loved it. Sadly I misplaced it, so I am very happy to be able to purchase my second one!

John M. 5/5 Verified August 23, 2023

Great quality products!

Bryan L. 5/5 August 10, 2023

Really great customer service. Nice quality sweatshirt- true to size. Definitely recommend.

Sarah B. 5/5 Verified March 2, 2023

I bought this as a gift for a friend and she said it was large, cozy and 'yummy'!

Stephanie E. 5/5 Verified February 22, 2023

These are awesome!!

Harry L. 5/5 February 7, 2023

Comfortable and stretchy!

Ian F. 5/5 February 1, 2023